Emergency operations center (EOC)

An emergency operations center (EOC) is the physical location where an organization comes together during an emergency to coordinate response and recovery actions and resources, and make management decisions.

These centers may alternatively be called crisis command centers, situation rooms, war rooms or crisis management centers. A properly designed EOC should serve as an effective and efficient facility for coordinating emergency response efforts. An EOC may serve a number of uses including operations tracking, decision-making and training.

The EOC can optimize communication and coordination through effective information management and presentation. Key success factors involve organization, design, team, affordability and practice. Emergency operations center is different from alternate business site.